FAQ

Where is Ally Tokyo located?

Our address is 〒150-0001 Tokyo, Shibuya City, Jingumae, 3 Chome−20−15 中野ビル 1F.

We are a 5-minute walk from Meiji Jingu Station, 7-minute walk from JR Harajuku, and 7-minute walk from Omotesando Station.

What are your opening hours?

11 AM–8 PM everyday except Mondays (closed)

How do I book an appointment?

If you have a Japanese phone number: please use the Stekina website which is linked at the bottom of the page.

If you don't have a Japanese phone number: please DM your stylist on Instagram with a picture of your current hair and the hair you want. We will try our best to respond within 24 hours!

What is your cancellation policy?

Please give us 48 hours notice by calling us or messaging us on Instagram!

What payment methods do you accept?

Cash, Credit Cards, E-Money (Alipay, WeChat, J-coin, etc.)

How can I contact Ally Tokyo?

Please DM your stylist on Instagram or call us at 03-6770-9251.

How can I choose a hair stylist that speaks my language?

Please see our Team page for each of our staff member's language abilities. For example, Alipay is fluent in English and Sui is fluent in Mandarin Chinese and English.

How should I choose my hair stylist?

To view more details about your stylist and to see a portfolio of their past works, please check their Instagram linked on the flipside of their card on the Team page.